Hassle-Free Returns for a Better Shopping Experience  

At Greatglow Enterprises Private Limited (“we,” “our,” “us”),  the one who owns as well as operates vibeandstyle, exceeding user (“you,” “your”) expectations is our top priority. We recognize that sometimes a product may not meet expectations, and we aim to make the return process as convenient as possible. If you receive a defective or damaged item, we sincerely regret the inconvenience and are here to help. To request a return or exchange, please get in touch with our customer support team within 48 hours of receiving your order. If an incorrect item has been delivered, notify us immediately, and we will arrange for a return or exchange. To ensure eligibility for returns, items must remain unused, unaltered, and in their original packaging with tags, labels, and invoices intact.   

Easy Returns, Quick Resolutions  

• Our customer support team is available to guide you through the return process smoothly.  
• Reach out within the designated return window to initiate your request.  
• We will provide step-by-step instructions to make the return process seamless.  
• Refunds or exchanges are processed within 5-7 business days once we receive your returned item.   
• We value your satisfaction and strive to make returns as simple and stress-free as possible.  

Items That Cannot Be Returned  

For hygiene and customization reasons, some products do not qualify for returns. Undergarments, socks, and swimwear cannot be returned due to hygiene concerns. Additionally, products marked as final sale, including those purchased at clearance prices or under promotional discounts, are non-returnable. Customized or monogrammed items cannot be returned unless they arrive with a defect. Any product that has been worn, washed, or altered from its original condition will not be accepted. Certain items may be labeled as "non-returnable" at the time of purchase, so we encourage customers to review product details before placing an order.  

Return Shipping – Who Covers the Cost?  

• If the wrong item was sent due to our error, we will bear the return shipping costs.  
• For returns based on personal preference, the shipping expense will be covered by the customer.  
• We recommend using a reputable courier service to ensure your return reaches us safely.  
• If your item is defective or damaged, we will provide instructions for returning the product at no cost.  
• Our goal is to make the return process fair and convenient for all customers.  

Refund Process – What to Expect  

Once your returned item is received and inspected, refunds will be processed via the original payment method. Our team ensures that refunds are issued within 5-7 business days to facilitate a smooth transaction. Customers will receive a confirmation notification as soon as the refund is completed. We take pride in offering a hassle-free refund process so that you can shop with confidence. If you have any questions or require further assistance, our support team is always available to help.  

Need Assistance? We’re Just a Message Away!  

• Have questions regarding returns, refunds, or exchanges? We’re happy to assist!  
• Contact us at greatglowenterprisesprivatelim@gmail.com for quick and reliable support.  
• Our team is dedicated to resolving concerns and ensuring a pleasant shopping journey.  
• Your satisfaction is our top priority, and we are committed to providing exceptional service at every stage.  

Thank you for choosing vibeandstyle. We look forward to bringing you a seamless and stylish shopping experience.